Terms & Conditions
Terms and Conditions
All products on this website are available for sale for New Zealand and International customers.
Disclaimer
The Probiotic Store products are not a cure for any disease. This information is not intended to diagnose, treat, cure or prevent any disease. Always read the label carefully and use as directed. If symptoms persist or you have side effects please consult your doctor, pharmacist or healthcare professional. With the information contained on this website and the guidance of a selected medical doctor or alternative natural health practitioner, you will learn what is needed to achieve optimal health. Treatment for any disease from which you may suffer should be under the direction of your licensed medical professional
Terms of Sale
Purchasing products are subject to the following terms and conditions. All orders are subject to availability. When you purchase online you will receive an e-mail receipt of your order.
Shipping
We aim to process, pack and dispatch all orders within 48 hours of receiving your payment and please note refrigerated orders are dispatched between Monday and Wednesday only. Orders are sent in/by shipping carriers with reference numbers recorded for easy tracking.
The Probiotic Store does not take responsibility for any import taxes, duties and/or fees that international shipments may occur. It is the responsibility of the purchaser to pay any applicable costs to ensure the delivery of the order.
The Probiotic Store does not take responsibility for import restrictions that may prohibit the entry of an order into an international country or destination. It is the responsibility of the purchaser to check the relevant customs/boarder control information to ensure that the products ordered are allowed to enter the destination country.
The Probiotics Store will not offer a refund if an order is stopped and/or seized when entering an international country.
Undelivered Parcels
Please ensure that you have entered the correct shipping address. The Probiotic Store is not responsible for undeliverable packages due to incorrect address. If your products are returned to us due to an incorrect address entry, refused or undeliverable parcel it shall be the responsibility of the customer to pay all costs associated with the delivery.
Pricing
All prices are in NZD. All items are subject to GST. Goods remain the legal property of The Probiotic Store until paid in full.
Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. Delivery costs will be charged in addition.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Online Payment and Security
The Probiotic Store orders are to be pre-paid; we are not able to offer payment plans. Payment options include: Visa, Mastercard, American Express, UnionPay, Shop, Apple Pay, Google Pay and Bank Transfer No orders will be dispatched until full payment is received.
Online payments are processed via the secure Shopify Payments gateway. The Probiotic Store website is secured by encryption SSL Certificates.
Returns Policy
Please ensure that all parcels received by you are checked and confirmed as correct as it is your responsibility as the customer to check and confirm your order has been supplied correctly. The Probiotic Store will only process returns or claims within 72 hours of delivery.
Please feel free to contact us directly on email or phone and we will promptly help resolve any difficulties.
Refrigerated product cannot be exchanged or returned. No exchange or refund will be applied to product that has been altered, rebranded or has seals or cellophane damaged or has been opened even if it is established that we have sent the wrong goods.
Any returns within these terms will be at the cost of the purchaser. The Probiotic Store will not be liable for these costs.
Indemnity
You agree to indemnify, defend and hold harmless The Probiotic Store its directors, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service. The Probiotic Store shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.